Versatile Service Manager Driving Operational Efficiency

Self-Employed – Supporting Artist, Stand-in, Cast Double & Stunt Performer (2020–Present)

Provide professional on-set support to TV and movie productions, requiring a high level of adaptability,
self-management, and relationship-building with diverse stakeholders.

• Project Coordination: Oversaw scheduling, budgeting, and logistics for multiple concurrent productions, ensuring on-time delivery and strict adherence to creative and technical specifications.
• Stakeholder Engagement: Collaborated with directors, producers, and production teams to align project outcomes with vision and client expectations, achieving high satisfaction rates.
• Operational Excellence: Utilized strong organizational skills to juggle multiple commitments, maintain quality standards, and deliver results under tight deadlines.

Insoftia – Business Analyst & Development Manager (2018–2020)

Directed the end-to-end delivery of Business Intelligence (BI) solutions for clients,
aligning service outcomes with strategic objectives and budget requirements.

• Client Relationship Management: Served as the main contact, nurturing client trust through transparent communication and timely resolution of issues.
• Service Delivery Optimization: Orchestrated the planning, development, and rollout of BI initiatives, enhancing data-driven decision-making processes.
• Process Improvement: Leveraged data analytics tools to streamline BI workflows and introduce cost-effective solutions that increased system efficiency.

Radii Partitioning – Marketing Manager (2017–2018)

Led multi-channel marketing campaigns to boost market reach, customer engagement, and company profitability.

• Marketing Strategy: Created and implemented direct marketing policies tailored to customer segments, resulting in higher conversion rates and brand visibility.
• Cross-Functional Leadership: Coordinated with sales, operations, and product teams to ensure cohesive campaign execution and efficient use of resources.
• Service Enhancement: Analysed customer feedback, refining marketing and service strategies for sustained client satisfaction and retention.

The Nags Head – Pub Manager (2015–2018)

• Team Development: Recruited, trained, and mentored staff to uphold quality standards and foster a welcoming customer environment.
• Cost Management: Negotiated supplier contracts to balance cost-effectiveness with product quality, contributing to improved margins.
• Community Engagement: Implemented targeted promotions and events that elevated brand reputation and encouraged long-term loyalty.

Endless Pools – Regional Sales Manager (2013–2015)

• Revenue Growth: Developed sales strategies and client outreach programs that increased regional market share.
• Client-Centric Approach: Demonstrated in-depth product knowledge and tailor-made solutions, resulting in high customer satisfaction and retention.

Carphone Warehouse – Team Leader (2011–2013)

• Performance Management: Set clear targets, monitored progress, and implemented coaching plans that led to consistent KPI achievements.
• Service Excellence: Cultivated a customer-first culture, ensuring prompt issue resolution and efficient service processes.

Earlier Experience

Various roles in retail and customer service management at Zavvi (2006–2008), Superdrug (2003–2005), and Index (2000–2003), focusing on:

• Transition management (e.g., Virgin Megastore to Zavvi rebranding)
• Team supervision and mentoring
• Sales performance and operational efficiencies